Introduction
This privacy policy explains how ML Studios collects, uses, and protects information when you visit the website and related services.
By continuing to use the platform, you acknowledge this policy. If you do not agree with it, please do not use the site.
Information Collection
When signing in through Google OAuth, ML Studios only accesses the basic account information needed to identify and secure the user account.
- Primary Google account email address
- Basic profile information such as name and profile image
How The Information Is Used
That information is used to create and secure the member account, recognize the user across the platform, and personalize the overall site experience.
Information Protection
ML Studios uses security measures intended to protect personal information during sign-in, storage, and account access.
Third-Party Disclosure
ML Studios does not sell or trade personally identifiable information to outside parties. Limited operational partners may access data only when needed to support the site and only under confidentiality expectations.
Third-Party Links
Some parts of the site may link to third-party pages or services. Those services have their own privacy practices, and ML Studios is not responsible for their independent policies.
Optional First-Party Analytics
First-party site analytics are currently enabled by default without an automatic prompt. You can turn analytics off without losing site access through Analytics preferences in the footer. Existing opt-outs, browser Global Privacy Control and Do Not Track signals are respected.
When analytics are enabled, we use a first-party visit cookie that expires after 30 minutes without tracked activity. We record the referring website domain, permitted campaign labels, a timestamped public-page history without query strings (up to the latest 100 page views per visit), approximate country, region and city at arrival, a broad device category, visit times, and whether a visit began as a guest or signed-in member. A successful standard or Google sign-up may be attributed to that visit without attaching your name, email or user ID to the analytics record. No device fingerprint or cross-device identity is created.
Location is estimated on our server using the connection IP and local DB-IP Lite city data (Creative Commons Attribution 4.0, DB-IP.com); it is not GPS and may be wrong or unavailable, especially for VPNs or mobile networks. Full IP addresses, precise coordinates, full browser user-agent strings, referrer page paths, account pages and private URL parameters are not stored in visitor analytics. Search terms are not attached to visitor histories. Existing account-security and operational logs are separate.
Submitted searches in the model directory, advanced model search and photo-set search are separately counted as anonymous daily totals for release planning. These totals include permitted search terms, selected public model filters and whether a search returned no results. They are not linked to accounts, visitor sessions, IP addresses, locations or devices. We do not record keystrokes, empty searches, sorting or pagination as search demand. Obvious contact details and private parameters are filtered out. Aggregate search records expire within 90 days and respect the same analytics opt-outs and browser privacy signals.
Visit records are retained for up to 90 days, with database expiry cleanup, and are visible only to administrators. If you set an analytics preference, it is remembered for 180 days. Default-enabled collection is not saved as an affirmative consent choice. We do not send these analytics to an external advertising or analytics provider. Counts cover successfully recorded visits; privacy controls, blocked scripts, staff exclusions and bot filtering mean not every website visit is counted.
Member Support Conversations
Verified signed-in members can start private conversations with authorized ML Studios administrators and moderators. We store the messages, support aliases, case status, read positions, and an optional page path you choose to share. Private staff notes are visible only to the support team. This service is account support, not private communication with the models.
You can attach up to three JPG, PNG or WebP photos or screenshots per message, up to 5 MB each. Images are validated and re-encoded to remove embedded metadata such as camera location, then stored privately and shown only to the member and authorized support staff. Images in private staff notes are not visible to members. Unsent uploads expire after 24 hours; sent images follow the conversation retention period and are removed by a background cleanup process. Please hide passwords, payment-card details and unrelated personal information before uploading a screenshot.
A quiet notification tone can play for new incoming support messages after you interact with the site, subject to browser sound restrictions. You can mute it in support; only the sound preference is remembered on your device, not your conversation or image drafts. Reduced-motion settings are respected.
While you use support, first-party activity timestamps let the team show availability and avoid unnecessary offline reminders. If a staff reply remains unread and you have been away for about 30 minutes, we may send one email linking back to your secure inbox. The email does not contain your private conversation. Reading, replying, or marking your own case resolved cancels a pending reminder; a message already being delivered cannot be recalled. A staff member resolving a case does not suppress an unread final answer.
Resolved conversations and their messages are retained for up to 365 days after resolution, with database expiry cleanup. Open conversations remain available for ongoing support. Do not send passwords, full payment-card details, or other unnecessary sensitive information. Contact abigail@ml-studios.com for questions about your support data.
Policy Changes
This policy may be updated over time. Material changes are reflected by publishing the updated version here.
Contact
Questions about privacy can be sent to abigail@ml-studios.com.